TERMS AND CONDITIONS


At RUMI X, we strive to make your shopping experience easy, enjoyable and fuss-free. Please read through the following terms and conditions prior to making your purchase.

 

DELIVERY

RUMI X processes and dispatches all orders within 48 hours following verification of payment. Delivery is carried out during working hours, Monday through Friday, excluding weekends and Hong Kong public holidays.

Kindly ensure that the correct size, color and address have been keyed in prior to making payment. RUMI X is unable to amend or combine orders made separately once they have been confirmed, and cannot be held liable for any lost parcels or damaged items mailed out if regular postage is opted.

 

DEFECTIVE OR FAULTY ITEM(S)

In the unlikely event of receiving a defective or faulty item from us, all parcels must be mailed back within 14 working days of the date of receipt.

Please fill in the online return form to retrieve an RMA number and mail it with your faulty item back to us. Kindly mail the item via registered mail and/or courier service and retain the receipt and tracking number until we confirm receipt of your parcel. We will reimburse for additional postage and/or shipping fees incurred.

An exchange will be made if the item(s) sent to you is genuinely defective or faulty. Please note, there may be a 0.5”-0.8” difference in our given measurements. In such cases, the variance may not be considered as a defect. There is strictly no cash refund or color changes unless the exact same piece is Out of Stock.

Exchange will only be made for an item(s) in its original condition. It must be unworn, unwashed and unaltered with the tag intact. Exchange for articles that do not meet all four conditions will be declined.

Please note, colors of products may differ due to the calibration of computer screens, and a product may appear darker or lighter in reality due to strong studio lighting used for photography.

 

INCORRECT ITEM(S)

Should you receive an incorrect delivery from us, all exchanges must be mailed back within 14 working days of the date of receipt.  Please fill in the online return form to retrieve an RMA number and mail it with the incorrect item back to us.  Kindly mail the item via registered mail and/or courier service and retain the receipt and tracking number until we confirm receipt of your parcel. We will reimburse for additional postage and/or shipping fees incurred.

An exchange will be made if the item(s) sent to you is incorrect. Exchange will only be made for an item(s) in its original condition. The item must be unworn, unwashed and unaltered with the tag intact. There is strictly no cash refund or color changes unless the exact same piece is Out of Stock

 

SIZE EXCHANGES

All exchanges must be mailed back to us within 14 working days from receipt of the parcel. Please fill in the online return form to retrieve an RMA number and mail it with the item you would like to return to us.  In this circumstance, we cannot reimburse for postage or shipping fees incurred. A credit voucher matching the purchase amount will be issued to you. There is strictly no cash refund.

Exchange will only be made for an item(s) in its original condition. The item must be unworn, unwashed and unaltered with the tag intact.

 

RETURNS

All returns must be mailed back within 14 working days from receipt of the parcel. Please fill in the online return form to retrieve an RMA number and mail it with the item you would like to return back to us. Kindly mail the item via Registered Mail/ Courier and retain the receipt and tracking number until we confirm receipt of your parcel. In this circumstance, we cannot reimburse for postage or shipping fees incurred.

A credit voucher matching the purchase amount will be issued to you. There is strictly no cash refund.

Returns will only be made for an item(s) in its original condition. The item must be unworn, unwashed and unaltered with the tag intact.

 

PAYMENT

RUMI X accepts credit card payment by Braintree Payments and Alipay. An order(s) will only be completed and your items reserved upon full payment. All cancelled orders cannot be reversed after payment has been completed.

We verify all EPS and/or ATM and Internet Transfers payments efficiently. It is the responsibility of the customer to provide relevant details required to process their orders. RUMI X will not be accountable for delays caused by incorrect or insufficient payment details provided.

 

INFORMATION SECURITY

To make your purchase experience at RUMI X simple and efficient, we need to collect essential personal information, such as your name, address, phone number, email address and credit card information. This enables us to contact you if there are any queries regarding billing and shipping, and helps us get your order to you as quickly as possible.

Please note, the personal information provided to RUMI X will be securely stored on our own system and will not be shared with any third parties.

To review our Privacy Policy, click here.

 

PRODUCT CARE

You are advised to hand wash all RUMI X apparel without soaking for the first few washes to ensure no there is no color transfer. After initial hand washing, our products are tested to be washer machine-friendly on cold-water temperature and gentle cycle setting. To prolong the lifespan of your apparel, turn it inside out and wash it with other synthetic fabrics and avoid mixing with abrasive garments, such as velcro or zippers. We recommend low-temperature tumble dry. Please do not bleach any of our garments and the colors will be compromised and may damage the integrity of the fabric. No ironing is necessary.

 

AFFILIATES

By joining the RUMI X Affiliate Program, you receive 10% commission (not including shipping and coupon discounts) per each successful checkout using your referral url or referral coupon code. Referrals are only awarded when the cookie is active on the user’s browser. If the user deletes their browser cache or uses another browser or another device, then the referral will no longer be detected.

Payouts are made on a quarterly basis by Paypal transfers only.

RUMI X reserves the right to refuse payouts for any reason we deem as appropriate.

 
 

RUMI X Ltd. reserves the right to make amendments to any of the above Terms & Conditions.