SHIPPING AND HANDLING


RUMI X processes and dispatches all orders within 48 hours following verification of payment. Delivery is carried out during working hours, Monday through Friday, excluding weekends and Hong Kong public holidays.

Kindly ensure that the correct size, color and address have been keyed in prior to making payment. RUMI X is unable to amend or combine orders made separately once they have been confirmed, and cannot be held liable for any lost parcels or damaged items mailed out if regular postage is opted.

While we will do all we can to ensure your order is delivered on time, RUMI X cannot be held responsible for conditions beyond our control such as stolen/ lost packages, service interruptions and severe weather, etc.

 

FREE SHIPPING ON ORDERS OVER $100 USD

 

SHIPPING FEES

Destination Standard / Express Courier Delivery Fee Transit Time
Hong Kong, Macau Standard HK Post FREE 1 – 3 Days
China Standard SF Express 10 USD 3 – 5 Days
South East Asia Express DHL Express Worldwide 13 USD 1 – 3 Days
Japan Express DHL Express Worldwide 16.50 USD 1 – 3 Days
Japan Standard HK Post 12.50 USD 5 – 9 Days
South Korea Express DHL Express Worldwide 12.50 USD 1 – 3 Days
USA Express DHL Express Worldwide 20 USD 1 – 3 Days
USA Standard HK Post 10 USD 5 – 9 Days
European Union, United Kingdom Express DHL Express Worldwide 27.50 USD 1 – 3 Days
European Union, United Kingdom Standard HK Post 12.50 USD 5 – 9 Days

 

HONG KONG / MACAU / CHINA

All orders are processed within 48 hours and shipped out within 2 business days with the exception of public holidays. Orders in Hong Kong and Macau will be shipped via Hong Kong Postal Service. It usually takes 1-3 business days depending on your location.

All deliveries to China can be tracked through SF Express’ website under the track and trace section.

 

ASIA / AUSTRALIA / OCEANIA

All overseas orders are processed within 48 hours and shipped out within 2 business days, with the exception of public holidays. Orders will be shipped with various couriers such as DHL, FedEx or UPS. Transit times typically take 2-7 business days depending on your location, we afraid we cannot guarantee the delivery arrival date. All deliveries can be tracked once we prepare your shipment confirmation.

 

USA (U.S. TERRITORY OR FREELY ASSOCIATED STATE)

All overseas orders are processed within 48 hours and shipped out within 2 business days, with the exception of public holidays. Orders will be shipped with various couriers such as DHL, FedEx or UPS. . Transit times typically take 2-7 business days depending on your location, we afraid we cannot guarantee the delivery arrival date. All deliveries can be tracked once we prepare your shipment confirmation.

 

EUROPE & REST OF THE WORLD

All overseas orders are processed within 48 hours and shipped out within 2 business days, with the exception of public holidays. Orders will be shipped with various couriers such as DHL, FedEx or UPS. It typically takes 5-14 business days depending on your location, we afraid we cannot guarantee the delivery arrival date. All deliveries can be tracked once we mail you your shipment confirmation.

 

NOTE ABOUT CUSTOMS FEES

Please note that additional taxes and customs fees may apply at the cost of the customer. RUMI X is not responsible for any duties, customs, tariffs, taxes and VATs applied to your package. You will be responsible for paying additional charges for customs clearance. RUMI X is required by law to declare all items at their full price and cannot alter this amount to decrease international custom fees. For exact rates, please check with your local courier and customs office for more details.

 

PEAK PERIODS

Please bear in mind that during peak periods of November – February, delivery may take longer to reach it’s destination. Deliveries may need up to 5-6 business days of transit time.